Our privacy policy

Privacy Ha ConcertsThis website is the property of Noordstarfonds vzw.

Contact details
Noordstarfonds vzw
Kouter 29
9000 Gent
T: 09 265 91 60
Company number: B.T.W.-B.E.-0410.374.336

By accessing and using the website, you expressly agree to the following terms and conditions. In doing so, Ha Concerts adheres to The General Data Protection Regulation or General Data Protection Regulation (GDPR). This is a set of European rules to protect citizens around use of personal data.


The contents of this site, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Noordstarfonds vzw or entitled third parties.


All information displayed on this website is subject to change during the season. Noordstarfonds vzw makes great efforts so that the information made available is complete, correct, accurate and updated. Despite these efforts, errors may occur in the information made available. Noordstarfonds vzw cannot be held liable for direct or indirect damages resulting from the use of the information on this site.

The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The placing of links to these websites or pages in no way implies an implicit approval of their content.


Ha Concerts processes and uses personal data to provide services and communicate offerings and content. This may include name, address, email address, phone number. We also keep order history and any discounts you received.

Your data is kept for 5 years after your last ticket purchase.


  • Use of Cookies

During a visit to the site, cookies may be placed on the hard drive of your computer and only to better tailor the site to the needs of the returning visitor. Because of the cookies, the webshop for tickets works, your order in the shopping basket is kept up to date and the computer recognizes you as a customer the next time you order.

These mini files or cookies are not used to track your browsing habits on other websites. Your Internet browser allows you to prevent the use of cookies, to receive a warning when a cookie is installed or to remove the cookies from your hard drive afterwards. Please consult the help function of your Internet browser for this. Please note that certain functionalities of the website will no longer work if you disable cookies.

Noordstarfonds vzw may collect anonymous or aggregated data of a non-personal nature, such as browser type or IP address, the operating system you use or the domain name of the website through which you arrived at our website, or through which you leave it. This allows us to permanently optimize our website for users and examine it via google analytics.


  • Registration via ticket purchase

When you purchase a ticket, your details are recorded. You enter these details yourself in the reservation form. Fields such as email address are required if you choose e-ticket. If you choose postal delivery, full name and address are also requested. These data are kept in the CRM of the ticket system. Your e-mail address will only be used to ensure the handling of your ticket and to keep you informed of any concert-related information. We may also inform you later about similar concerts. If you wish to receive the newsletter or printed material, you can give your explicit consent to this during your ticket purchase by ticking this under data registration.

  • Registration by your explicit consent

Through the website and info@haconcerts.be, you can register to receive our print materials or newsletters. By registering, you give us explicit permission to keep you informed through your chosen channel. You can unsubscribe or change your registration at any time.

  • Public images

The buildings of the Handelsbeurs are under continuous camera surveillance for security reasons.

An atmosphere photographer is regularly present during concerts. These pictures can be published on our website, via social media and on flickr.be. These are mainly images of the musicians and atmospheric photos of the audience. Sporadically, you as a spectator may be recognizable on one of the photos. All photos are stored on the secure server of Noordstarfonds vzw.

Sometimes there is filming. These images are afterwards edited into promotional videos. These can be published on the website, on facebook, via instagram, twitter, via a newsletter and/or on the youtube channel of the Handelsbeurs. It is possible that audiences may be recognized on these, although no focus is placed on faces.


  • Use of our services (legal: contractual basis)

When you register to purchase tickets, we ask you to provide personal data. The data will be stored on proprietary secure servers of our ticketing and website provider or their suppliers. We will not combine this data with other personal data in our possession.

This data is used to provide our services. A ticket for a performance is personal and data is needed for: 

  • ticket delivery 
  • access control 
  • determination of rates 
  • service mailing before and/or after your visit 
  • contact in case of program change or cancellation 
  • Communication (legal: legitimate interest)

When you send e-mail or mail to us, we may retain those messages. Sometimes we will ask you for your personal information relevant to the situation at hand. This allows us to process your questions and respond to your requests. The data is stored on secure servers. We will not combine this data with other personal data in our possession.

The data we collect are used for market research and customer profiling, to make the information about our products and/or services more relevant to you and to better tailor advertising to your potential interests and needs. Thus, we occasionally send emails or direct mailings with an offer for performances that directly correspond to a recent visit by our customers.

Ha Concerts can only continue to exist if you, the public, purchase tickets to the concerts. Therefore, it is a subsistence interest for us to keep you informed about the program. Hence, we use data to announce new concerts via direct mailing, newsletters, social media and sending printed material by mail.


  • Marketing (legal: consent)

We regularly send out information about our current program, both on paper and electronically. Everyone is free to subscribe and unsubscribe to these.

  • Newsletters:

a general newsletter, newsletter young ers or jazz newsletter. You subscribe or unsubscribe to the newsletter of your choice. Each letter is sent approximately every 3 weeks.

You can easily subscribe via the website. You can unsubscribe via a link at the bottom of the newsletter itself or by emailing info@handelsbeurs.be. You will not be automatically subscribed to newsletters based on your purchases. 


  • Paper brochure:

Ha Concerts sends out a brochure 4 times a year based on registrations. Subscriptions can be made through the website. Unsubscribe via info@haconcerts.be.


In the case of co-production of performances, Ha Concerts may occasionally share personal data with one of its partners in order to provide its services. This may involve shared ticket sales, administrative processing or joint communication around a concert.

Regular partners of Ha Concerts include De Centrale, Democrazy, JazzLab Series, Allez Chantez!, Kopergietery.

  • Tickets Gent / TicketMatic 

Ticket sales at HA Concerts are conducted through an external ticketing agency Tickets Gent. They work with the ticketing system TicketMatic. Both organizations adhere to the rules as described in the GDPR. Tickets Gent heeft inzage in de klantgegevens die bij aankoop van een ticket geregistreerd worden. Zij gebruiken deze klantgegevens enkel voor noodzakelijke dienstverlening, zoals het opsturen van tickets, terugbetalingen, het opvolgen van bestellingen of om u op de hoogte te brengen van wijzigingen. 

TicketMatic does not use your data under any circumstances. They only have access to our sales dashboard to ensure smooth operation of the system.


We offer all visitors the opportunity to view, change, or delete any personal information provided to us. Your subscription to the various newsletters and brochures can be modified at any time. You also have the option to never be contacted again. You can let us know at info@handelsbeurs.be. Please note that in that case you will also no longer receive service emails or other emails. Potential program changes or other useful information may elude you as a result.

If you want to delete your data and order history completely, you can also contact us for this purpose. In this case we will remove your name, e-mail address and order history from our systems.  


We regularly review our compliance with this privacy policy as set forth in the GDPR. If you have any questions about this privacy policy, please contact us at info@haconcerts.be or 092659165.

In case of concerns, you have the right to file a complaint with the privacy committee. However, we ask that you contact us first. We assume that we can accommodate you appropriately.

Belgian law applies to this site. In case of a dispute, only the courts of the district of Ghent have jurisdiction.



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